Last updated: October 13, 2023
Thank you for shopping at USA Grow Shop.
If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with Us.
USA Grow Store, Inc. Return Policy
Thank you for shopping at USA Grow Store, Inc. We appreciate the trust you place in our products and services, and we strive to ensure that every customer is satisfied. If, for any reason, you are not completely satisfied with your purchase from usagrowshop.com, please review our return policy below.
- Return Period: You have 30 days from the date of your purchase to return the item. Returns attempted beyond this 30-day period will not be accepted.
- Condition of Item: To be eligible for a return, your item must be in the same condition that you received it. The package must remain un-opened and in its original packaging. Items that have been used, opened, or tampered with cannot be returned.
- Proof of Purchase: Please provide the original invoice, receipt, or proof of purchase when making a return. This helps us ensure swift processing and validation of your return.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Exchanges: We only replace items if they are defective or damaged during shipping. If you need to exchange it for the same item, send us an email, and we will provide further instructions.
- Exceptions: Some items may be non-returnable due to their nature. This includes, but is not limited to, perishable goods, live plants, and customized products. Any exceptions will be clearly listed on the product page on our website.
- Questions about your Return: If you have any questions regarding our return policy or about a specific return, please contact our customer service team at [email protected] or call us at 800-393-2469.
Thank you for understanding our policy. We value your business and aim to provide the best customer experience possible.