The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method.
Free Shipping to Continental US orders. The checkout page automatically calculates shipping costs for different shipping methods (Priority & Overnight).
SHIPPING LOCATION
At the moment, we only ship to the address in the United States. The shipping lead time will depend on the shipping method the customers choose.
SHIPPING METHODS AND TRANSIT TIMES
USA Grow Store, Inc. Has warehouses across the country. This helps us cut down on transit time for delivery.
If you order more than one item, depending on availability, one order may ship from multiple locations, so multiple tracking numbers and packages may be required. No additional shipping cost. Tracking information will be sent to the email address provided on the order for each portion of the shipment.
The order will ship within 2 business days after we receive your payment. Some payments might take longer to process.
| Shipping Method | Processing Time | Delivery Time |
|---|---|---|
| Free Ground | 1–2 Business Days | 3-10 Business Days |
| Priority | 1–24 Hours (Not Sunday) | 2-3 Business Days |
| Overnight | 1–24 Hours (Not Sunday) | 1-2 Business Days |
We work with multiple shipping company (FedEx, UPS, and USPS) to bring the safest and fastest shipping experience for our customers, if you have questions about shipping, please feel free to contact us.
ORDER TRACKING
There will be a confirmation email sent to the email address our customer leave on file as soon as the order is shipped. The tracking email might send separately then the shipping email, please pay attention on the emails we send out.
If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at support at info@usagrowshop.com or call us at (800) 393-2469.
REFUSED SHIPMENTS
You will be responsible for full freight / shipping charges and applicable fees going both ways for shipments that are refused for any reason other than the shipment was damaged in transit (not applicable to items damaged in storage) or if the shipping error was made by USA Grow Store, Inc.
SHIPPING TO AN ALTERNATE ADDRESS
Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and USA Grow Store, Inc. from online fraud in a card absent environment.
Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.
SHIPPING CHANGES FEES (ADDRESS INTERCEPT)
If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
If incorrect shipping information is given, it may result in your order being delayed to the desired destination or it may deliver to the original address.
DAMAGED SHIPMENTS
Please inspect the package for any damage or missing parts on items. Please notify the delivery driver and USA Grow Store, Inc. immediately when damages occurred.
YOUR ORDER SHOWS DELIVERED BUT YOU DON’T HAVE IT
If you did not receive your package and your tracking history shows the packaged was delivered:
- Check the area around your home / business for the package and ask anyone it may have been left with.
- Contact your shipping carrier to find out the delivery man, the time your package was left, or let them check their office for any possibilities.
- If the package is not found please contact us at info@usagrowshop.com or call as at (800) 393-2469.
Although it is unlikely, there may be a very small possibility that the tracking number is not correct in our system, we will confirm that for you, and provide your the correct tracking number.
USA Grow Store, Inc. can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!
SHIPPING DISCLAIMERS
There are rare and unforeseen events out of the control that may effect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.
